Apple Com Recover
Make sure your mac or pc is updated.
Apple com recover. Keep your device connected and wait until the recovery mode screen appears. If you re using itunes make sure you have the latest version if you can t access a computer and your device still works you can erase and restore your device without a computer. Ipad models with face id. Restore your mac from a time machine backup.
After starting up from macos recovery select a utility then click continue. On a mac with macos mojave 10 14 or earlier or on a pc open itunes. You ve come to the right place to reset a forgotten password. Download and reinstall the mac operating system.
If you want to save the information on your iphone ipad or ipod make a backup. Restore from time machine backup. On a mac with macos catalina 10 15 open finder. For your security we ll ask you a few questions to verify that you re the owner of this account.
To reset your password using the apple support app on a friend or family member s iphone ipad or ipod touch with ios 12 or later the device owner will need to download the apple support app. Links to apple s support website are included. Use safari to browse the web and find help for your mac. Ask the device owner to open the app store on their iphone ipad or ipod touch then search for apple support and download the app.
If itunes is already open close it then open it again. Press and quickly release the volume up button. Account recovery is a process designed to get you back into your apple id account when you don t have enough information to reset your password.